I’m a bit of a geek / nerd / techy. I love technology. However, I worry about where we are today and where technology is headed. I worry about the over-reliance on technology to do our thinking for us and I worry about the deceit and betrayal of trust we see what happens when an…
Why Can’t Computers Cry? (A Kind of AI Love Story)
Exhibit 1: And I find it kinda funny, I find it kinda sad The dreams in which I’m dying are the best I’ve ever had Exhibit 2: Yes, there are two paths you can go by, but in the long run There’s still time to change the road you’re on Exhibit 3: Well, I’ve been…
In case you thought Digital Transformation was slowing down …
In last year’s Business Performance Benchmark Study, when we looked at the topic that would dominate boardroom conversations in terms of business disruption, the winner – if that’s the right term for a disruption – was very clearly Digital Transformation. 48 percent of study participants put Digital Transformation on the boardroom agenda. That was one…
Mike Rosenbaum of Salesforce | Foreword to Digital Sales Transformation in a Customer First World
As you may have seen elsewhere, I spent a lot of the summer of 2017 writing my new book. (If you are reading this before November 6, 2017, and you are going to Dreamforce, I’d love it you could join me at book launch party – Nov 6, 7pm, Novela, San Francisco). The book –…
8 Things to Know About AI
[This is an extract from the last Chapter in my latest book: TOMORROW | TODAY: How AI Impacts How We Work, Live, and Think (and it’s not what you expect). In the book I try to navigate the impact of AI on business professionals in the knowledge economy—Sales, Marketing, and Customer Service—and demystify Artificial and Augmented…
What you can learn from the AI app you’re already using
About a billion people every month, who between them conduct about a billion searches every day, use Google Maps. It is now so ubiquitous, such a vital part of so many of our lives, that it feels odd to think it didn’t exist until 2005. Of all of the search giant’s many tentacles reaching octopus-like…